Need help

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  Getting Started

  Are you new to eLife Backup, or in your free trial period? Learn the basic to get started.

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  How to Guides

  Learn how to configure and use eLife Backup. Search our Knowledge Base to find answer to your questions.

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  Best Practices

  Our specialist have some suggestions to help you define a successful online backup strategy.

Contact Support

What can we do for you?

Here in eLife, we don’t just provide support – we provide outstanding support. We treat every request as urgent, and go the extra mile to give you the help that you need. We’re proud of our support team, who are all highly-trained and passionate experts in their own right.

Always ready to help

With an eLife account, you get access to our team whenever you need them:

• 7 day a week service by email
• All emails answered within 24 hours
• 24×7 monitoring of your service by our technicians